Get in Touch With Us
You have questions — about a casino review, a free spins no deposit listing, something that looks out of date, or simply how this site works. This page tells you how to reach us, what we can help with, and what to expect after you write in.
How to Contact Us
Email is the most direct route to our team. Write to us at [email protected] and a real person will read your message. We aim to reply within two working days. During particularly busy periods it may take a little longer, but we will always follow up.
To help us get back to you faster, a brief line at the top of your message explaining what it is about makes a real difference — it means we can direct your query to whoever is best placed to answer it without a back-and-forth.
What We Can Help With
We welcome messages on any of the following:
- Questions about our reviews — If something in one of our casino write-ups is unclear, or you want to understand how we reached a particular assessment, ask us.
- Free spins and bonus queries — If a no deposit free spins offer listed on this site appears to have changed, expired or been misstated, let us know so we can verify and update it.
- Corrections and accuracy — We take factual accuracy seriously. If you spot something that looks wrong — a rating, a condition attached to an offer, a regulatory detail — we want to know.
- Content suggestions — Is there a topic, casino category or US state gambling question you would like us to cover? Reader input genuinely shapes what we work on next.
- Partnership and commercial enquiries — If you represent a brand or organisation and want to explore how we might work together, introduce yourself and outline your proposal. We will consider every approach on its merits.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention it in your message. We will point you to appropriate support resources, including the National Council on Problem Gambling helpline (1-800-522-4700), which is available around the clock.
What We Do Not Handle by Email
We are an independent comparison and review site. We do not operate any of the casinos listed on this site, and we cannot access your casino account, process withdrawals, override bonus decisions or resolve disputes with operators on your behalf. For account-specific issues, you will need to contact the casino's own support team directly.
If a casino's support has not resolved your complaint, the relevant state gaming regulator is the appropriate next step — the regulator in your state will have a formal complaints process.
A Word on How This Site Works
US Online Casinos researches and reviews online casinos available to players in the United States, with particular focus on free spins no deposit offers. Our assessments cover licensing, bonus terms, payment methods, game fairness and responsible gambling tools. We earn commission when readers visit casinos through our links — that commercial relationship does not determine how we rank or review any operator. Our editorial positions are independent.
If you have read something on this site that you believe conflicts with that principle, we want to hear about it. Holding ourselves to account is part of the job.
For a broader look at the casinos we have reviewed, see our best non-GamStop casinos guide, which covers operators and the criteria we use to assess them.
Responsible Gambling — A Standing Note
We include this on every contact page because it matters. Online casino games involve real money, carry a built-in house edge, and outcomes are never guaranteed. If gambling has stopped being enjoyable or is affecting your finances, relationships or wellbeing, please reach out for support:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
You can also use your casino account's responsible gambling tools — deposit limits, session time limits and self-exclusion are available at every regulated operator we list.
After You Send Your Message
We do not use automated replies as a substitute for a real response. When your email arrives, a member of our team reads it and replies personally. Our standard window is two working days. We appreciate your patience if we take a little longer during busy periods — we will always get back to you.
Thank you for visiting this page. We look forward to hearing from you.